RETURNS / CLAIMS POLICY


Damages

We do our best to ensure safe arrival of your orders. Unfortunately, damages do sometimes occur during shipping. If you receive a damaged shipment, please take the following measures:

  • Immediately note any damages to boxes, notify the driver of the damages, and retain the original packing materials for possible inspection.
  • Immediately call the carrier (UPS, for example) to report the damages and receive claim instructions.
  • Notify SPI Customer Service of any damages.

Claims

Report all claims to SPI Customer Service within 30 days of receipt of shipment. Credit will only be given for returned merchandise when prior authorization has been obtained directly from SPI.

Size, Color, and Specifications

We take pride in the quality and consistency of all of our products. SPI's craftsmen work hard to refine the unique beauty of natural materials, such as marble, but each piece is very different and made by hand. Therefore, color, size and texture may vary creating a truly unique piece of art like none other in your store or gallery.

Some items may include the SPI logo hangtags, country of origin stickers, and/or other SPI insignia. Spheres, stands, flowers, candles, and any other props pictured items are not included unless otherwise stated.

All images and items are copyrighted and protected by US an International copyright law.

Prices are subject to change without notice.