Terms & Conditions
Shipping
We make every effort to ship your order quickly. All orders are shipped directly from our warehouse in South San Francisco, California. Please allow up to two weeks for delivery of items in stock. Please note that items ordered together are not necessarily shipped together.
Backorders
Backordered items will be shiped as they become available, until a customer's specified cancellation date - whichever comes first. Please specify on your order if no backorders will be accepted. Backorders below $50 will be cancelled automatically to minimize high freight cost.
Earned Freight Allowances
Ground shipments within the US (48 contiguous states) over $750 may qualify for freight concessions according to our Freight Allowance Policy. Please call for details.
Drop Shipments
Subject to the terms below, any single item over $100 may be drop shipped for an additional handling charge plus the cost of shipping. Please call for details.
First orders for new customers cannot be a third-party drop shipment. Due to the rising costs and additional overhead required to process drop ship orders, we will not be offering drop shipments for customers whose drop shipments exceed 50% of their gross combined SPI purchases. We cannot provide shipping weights, cube, or box sizes. Shipping dates and delivery times on drop shipments cannot be guaranteed. |
