New Customers & Order Minimums
We welcome new accounts upon credit verification and approval. Please allow 2 to 4 weeks to process credit applications. Orders can be processed immediately with a credit card. The minimum order is only $100.

Methods of Payment
We gladly accept the following forms of payment:

- Visa / Mastercard / American Express
Credit card orders will be billed at the time of shipping. All orders must show complete billing address and phone number associated with the credit card.

- Cash / Prepaid
Cash orders can be shipped freight collect or with shipping carges payable within 30 days.

- Credit
Approved and established accounts are due Net 30 from the date of shipping.

Sorry, no C.O.D.

Shipping
We make every effort to ship your order quickly. All orders are shipped directly from our warehouse in South San Francisco, California. Please allow up to two weeks for delivery of items in stock. Please note that items ordered together are not necessarily shipped together.

Backorders
Backordered items will be shiped as they become available, until a customer's specified cancellation date - whichever comes first. Please specify on your order if no backorders will be accepted. Backorders below $50 will be cancelled automatically to minimize high freight cost.

Earned Freight Allowances
Ground shipments within the US (48 contiguous states) over $750 may qualify for freight concessions according to our Freight Allowance Policy. Please call for details.

Drop Shipments
Subject to the terms below, any single item over $100 may be drop shipped for an additional handling charge plus the cost of shipping. Please call for details.

First orders for new customers cannot be a third-party drop shipment. Due to the rising costs and additional overhead required to process drop ship orders, we will not be offering drop shipments for customers whose drop shipments exceed 50% of their gross combined SPI purchases. We cannot provide shipping weights, cube, or box sizes. Shipping dates and delivery times on drop shipments cannot be guaranteed.

Returns / Claims
Damages
We do our best to ensure safe arrival of your orders. Unfortunately, damages do sometimes occur during shipping. If you receive a damaged shipment, please take the following measures:
- Immediately note any damages to boxes, notify the driver of the damages, and retain the original packing materials for possible inspection.
- Immediately call the carrier (UPS, for example) to report the damages and receive claim instructions.
- Notify SPI Customer Service of any damages.

Claims
Report all claims to SPI Customer Service within 30 days of receipt of shipment. Credit will only be given for returned merchandise when prior authorization has been obtained directly from SPI.

Size, Color, and Specifications
We take pride in the quality and consistency of all of our products. SPI's craftsmen work hard to refine the unique beauty of natural materials, such as marble, but each piece is very different and made by hand. Therefore, color, size and texture may vary creating a truly unique piece of art like none other in your store or gallery.

Some items may include the SPI logo hangtags, country of origin stickers, and/or other SPI insignia. Spheres, stands, flowers, candles, and any other props pictured items are not included unless otherwise stated.

All images and items are copyrighted and protected by US an International copyright law.

Prices are subject to change without notice.

Customer Service
We are always here for you and want to thank you for your business. Please feel free to contact us with your order or with any questions. We are open Monday through Friday 8:30am - 5:00pm Pacific Time.